MEDREC - SAAS App for health care professionals and patients

THE CHALLENGE

The patient record is the principal repository for information concerning a patient's health care. Managing it can be a complicated process for both professionals and patients. Patient record management improvements could make major contributions to improving the health care system.

THE SOLUTION

MedRec is a digital solution that helps Patients and Health Care Providers manage the medical records as well as ease the management of the medical processes, services, appointments and much more.

Online Surveys Approach

I started my research, by sending some online survey forms to some patients after gathering the emails from health care providers locally.
Half way through my research, I noticed that the majorty of participants were between the age of 18 and 35 years, even though I tried to target a much bigger range while gathering the potential participant's list.

In-Person Surveys Approach

After some thinking and 4 direct calls, I figured out that the main barrier was related to lack of technological knowledge, so I switched to pen and paper and conducted In-person surveys, which didn't only fix the problem but also allowed me to meet the patients directly which made me empathize better with them.

Health Providers Interviews

I conducted a total of 9 Interviews with local doctors and health care providers to get a better understanding of who my End Users are. I made it a priority to understand all processes they go through in their interactions with patients as well as how they manage their work internally.

Quoted Insights

• "Managing my patients records can get messy, I find myself wasting a lot of time just looking for papers all the time"
• "The main thing that keeps me from using a digital medium instead of papers, is that I dont know how to deal with already existing documents"
• "If the patient doesnt bring his medical folder with them, it takes up time to find it in our archive"
• "Sometimes I give the patient a list of notes containing steps or tests to be done to help them remember"

Patients Interviews

After understanding the flow that health care providers go through, I moved on to understanding their patients including their needs, pain points, expectations and emotional flow they go through in each scope of the Medical processes. by conducting another 11 interviews with patients with different backgrounds, age and genders.

Quoted Insights

• "Using a digital platform to manage my medical records is hard, most of the existing ones are either complicated to use or doesn't work at all"
• "Searching for a good specialized doctor near me can be challenging, specially in the case of an emergency"
• "As a person with a motor disability, I would love to be able to request an in-house appointment"
• "I think it would be great to be able to manage all my family's medical records in one place"